Terms and Conditions

Thanks for using our website and Apps (“Mattajir.net”). The Siteis owned and operated by El Gaysoni Portal registered in United Arab Emiratesunder license number 846266, with its Head Quarter in Dubai, UAE.

Helpful Definitions

References to the “Terms” and/or “Agreement,” mean this, theseTerms & Conditions as set forth herein.

References to “us”, “we”, “our” and/or “the company” meanMattajir.net

References to “you”, “customers” and/or “users” mean the User ofthe Website.

References to the “Site” mean the Websites bearing the URLs www.mattajir.net ,and our apps (Mattajir.net Android and IOS Apps)

Reference “EGP” means a privation of El Gaysoni Portal.

You Agree to

By using our Site, you are agreeing to these Terms. Please readthem carefully as they constitute the terms and conditions of a legally bindingagreement between you and the company. You agree that you are solelyresponsible for any breach of your obligations under these terms and for theconsequences (including any loss or damage which Site may suffer) of any suchbreach.

Using our Site, even after any change in Terms, you are agreeingto these Terms. If you don’t feel comfortable with agreeing to these Terms asthey are, please stop using our Site, although we’ll be sorry to see you go.

Your Mattajir.net Account

Users may be given the opportunity to register via an onlineregistration form to create a User account, (your “Account,”) that may allowyou to receive information from us and/or to participate in certain features oraccess of the Site. We will use the information you provide in accordance withour privacy policy. With respect to any such registration of your Account, wemay refuse to grant to you the username you request.

You are responsible for:

Providing the current, complete and accurate information, at thetime of registration of your Mattajir.net account, to the best of your knowledge;

Maintaining and promptly updating your registration information onthe Web site so that it remains current, complete and accurate; Creating apassword at the time of the registration. You also acknowledge and agree thatwe may rely on this password to identify you;

All use of your Account, regardless of whether you authorized suchaccess or use, and for ensuring that all use of your account complies fullywith the provisions of these Terms of Service;

Using this account for personal or individual use only;

All the activities that occur under your account.

Prohibited Uses of Our Site

To protect our Site from being misused, we have made some rulesthat apply to every user equally. These rules have been erected solely toensure that every Mattajir.net user enjoys the experience on our websitewithout interruption. We reserve the right to terminate your use of the websiteand/or the Account for violating any of the prohibited uses or for any otherreason in our sole and exclusive decision.

You specifically agree not to:

Access or attempt to access the Site, or any portion thereof,through any automated means, including but not limited to the use of scripts orweb crawlers;

Engage in any activity that disrupts or otherwise interferes withthe Site (or the servers and networks which are connected to the Site);

Duplicate, reproduce, copy, sell, trade or resell the Site for anypurpose;

Access the Site other than through the interface that is providedby Mattajir.net, unless you have specifically been permitted to do so in aseparate written agreement signed by an authorized representative ofMattajir.net;

Use Site for purposes that are not permitted by this Terms &Condition and against any applicable law, regulation or generally acceptedpractices or guidelines in there Levant jurisdictions.

Prices

Base Currency

All fees and prices are in UAE Dirhams (AED). You might see prices/feesin your local currency based on standard currency exchange.

Changing of Prices

Site prices are subject to modification at any time. Prices mayalso vary due to a launching price, a promotional offer or sales. Prices ofitems that are not in stock or that are available for a pre-order are validduring its promotional period after the order was placed. Should the price ofthose items change with respect to the pre-order price, Customer will beinformed and will have the possibility to cancel the order. We reserve theright to update prices displayed on the site from time to time and once updated,they cannot be claimed against an order that has already been confirmed ordelivered.

Typographical Errors

We strive for accuracy in all item’s descriptions, photographs,compatibility references, detailed specifications, pricing, links and any otherproduct-related information contained herein or referenced on our Site. Due tohuman error and other determinate we cannot guarantee that all itemdescriptions, photographs, compatibility references, detailed specifications,pricing, links and any other product-related information listed is entirelyaccurate, complete or current, nor can we assume responsibility for theseerrors. In the event a product listed on our website is labeled with anincorrect price due to some typographical, informational, technical or othererror, we shall at our own sole discretion have the right to refuse and/orcancel any order for said product and immediately amend, correct and/or removethe inaccurate information.

Additionally, all hyperlinks to other websites from our Site areprovided as resources to customers looking for additional information and/orprofessional opinion. We do not assume responsibility for the claims and/orrepresentations made on these or any other websites.

Orders

Placing an Order

Placing an order can be done from the site should you place theorder from the site, you have to be sure that personal data is correct andupdated. We suggest Customers to proof-read the order form several times beforevalidating the order. We are neither responsible for sending e-mails to thewrong e-mail address nor for sending parcels to the wrong delivery address ifthe form is in correctly filled-out.

Order Processing Time

You can expect your order to be processed within approximately24-48 hours, provided the items are in stock and there are no problems withpayment verification. We do not guarantee same day-shipping. Orders are notprocessed on weekends and holidays.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmationdoes not signify our acceptance of your order, nor does it constituteconfirmation of our offer to sell. We reserve the right, at any time afterreceipt of your order, to acceptor decline your order for any reason. We reservethe right, at any time after receipt of your order, to supply less than thequantity you ordered of any item without prior notice to you. We may requireadditional verification's or information before accepting any order.

Order Acknowledgement

We will keep you informed of your order status via e-mail. Alltracking information will be emailed to your registered email-ID once yourorder has processed or changed its status. You may also acquire your orderstatus and other live updates by logging in to your Account on our Site.

Cancel Orders

You may request for order cancellation, provided the order has notalready been processed and shipped. Use this guide to cancel your order.

Products

Product Images

All product images are for illustrative purposes only and may differfrom the actual product due to product enhancement. Due to differences inmonitors, colors of products may also appear different to those shown on thesite.

Product Details

Some products may have an associated image or photo. These are forreference only and should be considered illustrative.

Payment

We currently offer the following payment methods:

-    OnlinePayment: Pay by Card (Online) [Recommended]: You can make the payment online usingMaster or Visa Card.

-    Paymentat the time of delivery (For UAE Only):

-    Payby Card (on Delivery): You can use your any Master or Visa card at the time of deliveryto make the payment.

-   Cash onDelivery (COD): You can pay cash to our representative delivering your product.

In order to protect the Site visitors to the best of ourknowledge, we implement several security policies and certificates. Theselayers of protection could be by-passed if the user of the computer is/wasinfected with a virus or malicious software. Mattajir.net or its associatedpartners and employees cannot be held responsible in such a scenario orcircumstance.

We reserve the right to refuse a delivery or honor an order from acustomer who has not paid part or the totality of a previous order or with whoma litigious dispute is in progress. We also reserve the right to take anynecessary steps including legal action in case of outstanding or non-payment offees by you.

Invoice

The order form filled out online by the customer cannot beconsidered as an invoice. Regardless of the purchase or payment methods, thecustomer receives an invoice inside his/her parcel when it is delivered. Adigital copy of each invoice is registered in our secure and encrypted database.

Security

We will take all reasonable precautions to ensure the security ofany payment details included in your order nevertheless, barring directnegligence on our part, we cannot be held liable for any losses incurred as aresult of unauthorized access to information you may provide. If you have anyqueries or issues regarding security, please contact mattajir@elgaysoni.com.

Disputes

If any dispute, claim, controversy or difference (including inrelation to any tortuous or statutory claim) ("Dispute") arises outof or in connection with or in relation to this user agreement, including(without limitation) any question regarding the formation, existence, scope,performance, interpretation, validity or termination of this user agreement orthis clause, or any question regarding the legal relationships established bythis user agreement or the consequences of its nullity, then the parties shallfirst attempt amicably to settle the dispute through good-faith negotiationsover a period of thirty (30) calendar days commencing on the date that a partyfirst sends to the other party a written notice of the dispute.

In the event that a dispute has not been settled amicably by therelevant parties by the end of such thirty (30) calendar day-period, theparties hereby agree that the dispute shall be referred to and finally resolvedby binding arbitration as set out below, under the arbitration rules of theDubai International Financial Centre or London Court of InternationalArbitration ("LCIA"), which rules("Rules") are deemed to beincorporated by reference into this clause. The number of arbitrators shall beone. The parties to the arbitration shall seek to agree on a sole arbitrator tobe nominated to the LCIA court for appointment. If the parties to thearbitration fail to nominate a sole arbitrator within 30 days from the date ofthe service of the request upon the respondent (or such greater or lesserperiod as may be fixed by the LCIA Court), the sole arbitrator shall beappointed by the LCIA Court. The seat or legal place of the arbitration shallbe Dubai International Financial Centre in Dubai, UAE.

 

The arbitration proceedings shall be conducted in Arabic orEnglish language and the award shall be in Arabic or English. The foregoingprovisions of this clause are without prejudice to the right of EGP(Mattajir.net) to seek interim relief at any time from any court of competentjurisdiction (whether or not an arbitral or has been appointed) andMattajir.net shall not be deemed to have breached this arbitration agreement orinfringed the powers of the arbitrator for having done so.

Customer Service

Should you have any questions, comments or concerns regarding theSite and/or Services customer service may be contacted at any time via mattajir@elgaysoni.com.We strive to return all customer service inquires within forty-eight(48) businesshours.

Feedback

You may have the opportunity to provide reviews, suggestions,ideas, and feedback,(hereinafter, collectively, “Feedback.”) Should you soprovide such feed back you grant us sole ownership of the same, which includeswithout limitation the right for us or any third party we designate, to use,copy, transmit, excerpt, publish, distribute, publicly display, publiclyperform, create derivative works of, host, index, cache, tag, encode, modifyand adapt (including without limitation the right to adapt to streaming,downloading, broadcast, mobile, digital, thumbnail, scanning or othertechnologies) in any form or media now known or hereinafter developed. All suchfeedback shall be treated as non-confidential.

If it is determined that you retain moral rights (including rightsof attribution or integrity) in the content submitted by you, you herebydeclare that:

A. You do not require that any personally-identifying informationbe used in connection with the content, or any derivative works of or upgradesor updates.

B. You have no objection to the publication, use, modification,deletion and exploitation of the content by us or our licensees, successors andassigns.

C. You forever waive and agree not to claim or assert anyentitlement to any and all moral rights of an author in any of the content

D. You forever release us, and our licensees, successors andassigns, from any claims that you could otherwise assert against us by virtueof any such moral rights. You also permit any other user to access, view, andstore or reproduce the content for that user’s personal use.

We reserve the right to modify or delete your feedback, if itcontains the content against Mattjir.net or its affiliated business partners.You also agree not to use any pseudo name or fake identity to post feedback. Wewill delete feedback from pseudo accounts and might take legal action againstthe feedback poster.

Not with standing the foregoing, you acknowledge that yourfeedback may contain concepts, ideas, materials, proposals, suggestions and thelike relating to site or its initiatives, (hereinafter your “Ideas.”) Withrespect to your Ideas you acknowledge that:

A. We receive numerous submissions from many parties and/or mayhave independently developed and/or considered ideas similar to your Ideas, andthat our review of your Ideas is not an admission of novelty, priority ororiginality.

B. Our use of any ideas similar to your Ideas, whether based onyour feedback or submissions, provided to us by third parties, or independentlydeveloped or considered by us, shall be without obligation to you.

LIMITATIONS OF LIABILITY

Mattajir.net shall not, under any circumstances, be liable upon aclaim or action in contract, tort, indemnity or contribution, or other claimsrelating to the products it sells which exceeds this liability limit.Mattajir.net shall not be liable for third party claims for damages against thecustomer, or formal function, delays, interruption of service, loss ofbusiness, loss or damage to exemplary damages, whether or not Mattajir.net hasbeen made aware of the possibility of such claims or damages.

If you are dissatisfied with the site or any content or materialson it, your sole exclusive remedy is to discontinue your use of it. Further,you agree that any unauthorized use of the site and its services as a result ofyour negligent actor omission would result in irreparable injury toMattajir.net and we shall treat any such unauthorized use as subject to theTerms.

Products deemed to be super-savers or highly discounted by thecompany might be limited by quantity per order and company reserve the right toalter ordered quantity for such products and or cancel the order with orwithout consent of the customer.

 

We reserve the right to cancel any unpaid order under anycircumstances without any owed liability towards customer or otherwise, in-caseof paid order we still reserve this right as long as paid amount is returned infull.

Intellectual Property

All content included on the site, such as text, graphics, logos,images, audio clips, video, data, music, software, and other material(collectively" Content") is owned or licensed property of El GaysoniPortal (Mattajir.net) or its suppliers or licensors and is protected bycopyright, trademark, patent, or other proprietary rights. The collection,arrangement, and assembly of all content on the site are the exclusive propertyof Mattajir.net. We and our suppliers and licensors expressly reserve allintellectual property rights in all Content.

Governing Law

This user agreement is governed by, and construed in accordancewith, UAE law. This clause will survive any expiry or cancellation of this useragreement for any reason.

Updates

We may from time to time modify or change the Terms. The revisedterms will govern your future use of our Site, so we strongly suggest that youvisit and review our Terms periodically. Each version is specifically dated. Ifyou do not agree to the revised version, you must immediately stop using ourSite.

WARRANTY POLICY

All warranty periods indicated are from Mattajir.net, unlessotherwise noted, and are limited by the manufacturer's warranty policies.Actual manufacturer warranty periods may vary depending on product andmanufacturer and may be longer than the warranty period covered by Mattajir.net.Please refer to the manufacturer's website or product manuals/packaging formore information.

Generally, the manufacturer's limited warranty will only cover theproduct for manufacturing defects and will not cover any physical damage to theproduct from misuse, dropping, any damage, etc. In no way does Mattajir.net warrantany product for fitness of use or for representations made by the manufacturer.

Claimable Product(s)

Product(s) can be claimed for warranty based on the followingconditions:

-    Product(s)shouldnot be in used condition and should not show that it was previously used.

-    Savethe original seal.

-    Nosoftware should be installed or deleted.

-    Nounauthorized software should be installed.

-    Product(s)shouldhave the complete original packaging (if product was sold in originalpackaging).

-    Savedaccessories, consumables included with the Product(s), components, labels, accompanyingdocumentation and software, and etc.

-    Physicallydamaged and/or missing Product(s) cases will only be considered if reported at thetime of delivery.


Un-claimable Product(s) :

Product(s) that cannot be claimed for warranty based on thefollowing conditions:

-     Non-warrantyproducts (refer to Quick and Hassle-free warranty).

-     Cableswires, cords cables which are released by the meter CD, Cartridges, or anyConsumable product.

-     Product(s)whichare refurbished or sold with a special super low price (Marked down products,flash sales, seasons sales, special offers, today deals, open box, daily dealsor any other product(s) which have been sold with discount)

-     Hygieneand personal care Product(s) that include but not limited to; wax, perfumes, cosmetics,and etc.

-     Physicallydamaged Product(s)

-     Missingor incomplete Product(s)

-     Free-sizeor multi-color product(s) cannot be claimed. (product(s) listed on the site as multi-color,free-size, assorted color, assorted design, etc. are items on which size/colorcannot be guaranteed and is subject to availability.

-     Product(s)accessories(only main item can be claimed for warranty)


Refund Policy

To claim for a Refund, please check if the purchased Product(s)fall under the warranty as per the warranty policy. If the Product(s) fallunder warranty, then you can claim for refund based on the following conditions:

-     Customercan claim for Refund for the purchased Product(s) within 3 days from the date ofreceiving the Product(s).

-     Afterthe 3 days of the delivery, product(s) can only be repaired as per the repair policy.

-     Physicallydamaged and/or missing product(s) cases will only be considered if reported atthe time of delivery.

-     Amountof the Refund only covers the amount of Product(s) purchased.

-     Shippingand payment processing charges are non-refundable

-     Ifa coupon, discount, or special offer was part of the original order, the amountwill be deducted as well.

-    Refunds will be made through the original mode of payment selected at the timeof order generation.

-    Mattajir.netreserves the right to compensate the claim in terms of coupon as and when it deemsfit.


Refund Process

If the Product(s) is qualified for the Refund, then please followthe below process to claim for a Refund:

1. Raise a Complaint: Use this guide to raise a complaint and savecomplaint number for future reference.

2. Review: Our support team will review the case and approve therefund, if qualified.

3. Pickup Process: Once the complaint is approved, the productpickup process will start.

A. Within UAE: The Product(s) will be picked up by our deliveryteam for UAE customers.

B. Outside UAE: Customer will have to return the Product(s) athis/her own expense to EGP (Mattajir.net) Service Center at P.O. Box: 182682,Dubai, UAE

4. Inspection Process: After receiving the Product(s), it is sentfor inspection:

A. Approved: If the Product(s) is found faulty as per the policythen the refund process will be initiated.

B. Not Approved: For Product(s) not faulty and claimed due to theproduct(s) not being as per expectations, pickup charges of (AED 50) areapplicable.

Return Policy

To claim for a Return, please check if the purchased Product(s)falls under the warranty asper the Warranty Policy. If the Product(s) is underwarranty, then you can claim for Return based on the following conditions:

-     Customercan claim for Return for the purchased product(s) within 3 days from the date ofreceiving the Product(s).

-     Afterthe 3 days of the delivery, product(s) can only be repaired as per the Repair Policy.

-     Physicallydamaged and/or missing product(s) cases will only be considered if reported at thetime of delivery.

-     Amountof the return only covers the amount of product(s) purchased.

-     Shippingand payment processing charges are non-refundable.

-     Ifa coupon, discount, or special offer was part of the original order, the amountwill be deducted as well.

-     Returnswill only be made via coupons that can be used to order again the same, similaror any other product(s) of your choice. Please refer to the Coupon Usage Policy.

 

Return Process

If the Product(s)is qualified for the return, then please followthe below process to claim fora return:

 

1. Raise a Complaint: Use this guide to raise a complaint and savecomplaint number for future reference

2. Review: Our support team will review the case and approve thereturn if qualified

3. Pickup Process: Once the complaint is approved, the productpickup process will start.

A. Within UAE: The Product(s) will be picked up by our deliveryteam for UAE customers

1- There will be no pickup charges if Return claim has been raisedwithin 3 days of the delivery

2- Pickup charges of AED 50 will be applicable if the Return claimis made after 3 days of delivery

b. Outside UAE: Customer will have to return the Product(s) athis/her own expense to EGP (Mattajir.net) Service Center at P.O. Box: 182682,Dubai, UAE

4. Inspection Process: After receiving the Product(s), it is sentfor inspection:

1- Approved: If the Product(s) is found faulty as per the policythen return will only be made via coupons that can be used to order again thesame, similar or any other product(s)of your choice. Please refer to the couponusage policy.

2- Not Approved: For Product(s) not faulty and claimed due to theproduct(s) not being as per expectations, will be returned back to the customer.

Repair Policy

To claim for a Repair, please check if the purchased Product(s)fall under the warranty as per the Warranty Policy. If the Product(s) is underwarranty, then you can claimfor Product(s) Repair based on the followingconditions:

-        Physicallydamaged and/or missing Product(s) cases will only be considered if reported at thetime of delivery.

-     Mattajir.netreserves the right to compensate the claim in terms of coupon instead of repairingthe product(s) as and when it deems fit.

-     Mattajir.netcan facilitate warranty service between you and the manufacturer for retailproduct(s), but will not cover any expenses incurred for warranty service.

-    Mattajir.netis limited to the service level offered by the manufacturer or supplier, pleaseread your product warranty information carefully before contacting us.

 

Repair Process

If the Product(s)is qualified for the repair, then please followthe below process to claim fora Repair:

1. Raise a Complaint: Use this guide to raise a complaint and savecomplaint number for future reference.

2. Review: Our support team will review the case and approve it,if qualified.

3. Pickup Process: Once the complaint is approved, the productpickup process will start.

A. Within UAE: The product(s) will be picked up by our deliveryteam for UAE customers

1- There will be no pickup charges if claim has been raised within3 days of the delivery

2- Pickup charges of AED 50 will be applicable if the claim ismade after 3 days of delivery

b. Outside UAE: Customer will have to return the Product(s) athis/her own expense to EGP (Mattajir.net) Service Center at P.O. Box: 182682,Dubai, UAE

4. Inspection Process: After receiving the product(s), it is sentfor inspection:

A. Approved: If the product(s) is determined to be defective andit is covered by our warranty policy, customer will be informed, and theproduct(s) will be shipped out as soon as possible when it is ready. For anydefective product(s) you will have to wait an estimated 3~8 weeks untilMattajir.net gets a replacement or repaired product(s) back from themanufacturer or supplier.

B. Not Approved: For product(s) not faulty and claimed due to theproduct(s) not being as per expectations, will be returned to the customer.

Quick and Hassle-free Warranty

Products with no specific warranty period are deemed asnon-warranty items and complaint needs to be filed within 24 hours from thedate of delivery.

Claims to be accepted based on the following conditions:

-     Product(s)shouldnot be in used condition and should not show that it was previously used

-     Savethe original seal.

-     NoSoftware should be installed or deleted.

-     Product(s)hasthe complete original packaging (if product was sold in original packaging).

-     Savedaccessories, consumables included with the Product(s), components, labels, accompanyingdocumentation and software, etc. and their packaging is not damaged.

-     Physicallydamaged and/or missing product(s) cases will only be considered if reported at thetime of delivery.

-     Mattajir.netreserves the right to compensate the claim in terms of coupon instead of servicingthe item as and when it deems fit.

-     Foritems not faulty and claimed due to the item not being as per expectations, pickupcharges of (AED 50) and re-stocking fees (15% of product value) are applicable.

-     Free-sizeor Multi color product(s) cannot be claimed for exchange/return. (Product listedon the site as multi-color, free-size, assorted color, assorted design, etc.are items on which size/color cannot be guaranteed and is subject to availability.)